First Call System · for home-service & trade businesses that quote or book jobs

You're on the job. Your leads still hear back.

When you can't pick up, First Call System catches the lead for you: a website chat that delivers visitor messages to your CRM inbox and mobile app, an online booking page and an estimate form, with an instant email reply and an alert to you for every new estimate-form and booking lead. Every lead lands in your own CRM. We build all of it for you within 48 hours of your completed intake form.

Plans from $197/month · No setup fee · 3-month minimum, then month-to-month

  • Secure checkout by Stripe
  • 30-Day Fully Functional or Your Money Back Guarantee
  • 24/7 automated AI support

What the business owner sees

New website chatA homeowner opens the chat on your website at 9:47 PM, after you've closed for the day.
Message delivered to your CRM inboxThe website chat delivers Dana's message to your CRM inbox and mobile app.
Message waiting in your inboxOpen the mobile app or CRM inbox to see Dana's message and reply.
Lead saved, ready to bookIt's in your CRM pipeline. Call back in the morning, or Dana picks a time on your booking page.

Example only. Maple Notch Plumbing and the customer are fictional. On every plan, the website chat that delivers visitor messages to your CRM inbox and mobile app. Replies go out by email. Forwarding your phone is optional.

STEP 1A lead reaches out

A homeowner chats on your website, fills out your estimate form or opens your booking page, day or night.

STEP 2Message delivered

Their message lands in your CRM inbox and mobile app.

STEP 3You book the job

The lead is saved in your CRM pipeline. You follow up when you're free, or they book a time on your calendar.

Built for the trades

Made for home-service and trade businesses that can't answer every lead right away

First Call System is set up for home-service and trade businesses that quote or book jobs. The intake form and the system are set up for how these businesses work.

Roofing
Plumbing
HVAC
Electrical
Remodeling & general contracting
Restoration

The intake also covers painting, flooring, drywall and landscaping businesses.

Trade pages: HVAC · Plumbing · Roofing · Landscaping & lawn care · Electrical · Restoration · Flooring · General contracting · Painting · Drywall

The problem

Most leads aren't lost on price. They're lost to slow replies.

Leads arrive while you're working

You can't answer from a ladder, a crawlspace or a customer's kitchen. Website visitors and callers who don't hear back move on to someone else.

Leads go to whoever answers first

A customer with an urgent need, like a leak or no heat, often calls down the list until somebody responds.

Slow follow-up

Estimates go out and then sit. Without a reminder system, good jobs quietly go cold while you're busy working.

Construction worker in a hard hat checking his phone on a job site
Photo: Unsplash (Unsplash License)
What you get

A complete system, built for you, inside your own CRM

This isn't a template or a login you have to figure out. We set up every piece below for you, plus a monthly email report on your leads and appointments.

Run it from your phone

Manage leads, chats and your calendar from your phone with the free LeadConnector app (iPhone and Android), set up with your login. Download it from the App Store or Google Play and sign in with the same email and password as your CRM. New leads show up there too. How to set it up.

All plans

Automatic Google review requests

When you mark a job done in your pipeline, your customer gets an email asking for a Google review, with a one-tap link to your own Google review page. It's sent by email, not text. It turns on once your Google review link is added (our setup guide shows how to get one), and every customer is asked the same way, with no discounts or gifts, as Google's rules require.

All plans

Website chat

A website chat that delivers visitor messages to your CRM inbox and mobile app, day or night. We send you the code to add it to your site.

All plans

Booking page & estimate form

Your own online booking page set to your hours, plus a “Request a free estimate” form. Every request lands in your CRM automatically.

All plans

Instant replies & lead alerts

Every new estimate-form and booking lead gets an instant email reply written in your tone, so nobody wonders if you got their message, and alerts you by email. You can also see new leads in the LeadConnector app.

All plans

Your CRM, set up for you

Your own GoHighLevel account and login, with a 9-stage lead pipeline and booking calendar, personalized from your intake, so every lead is tracked from first contact to finished job.

All plans

Email follow-up that runs itself

Appointment reminders and a 3-touch follow-up on estimates you've sent, all by email, so no lead or booked job slips through.

All plans

AI phone line

Optional: a new local phone number answered by an AI voice assistant. It takes the caller's name, number, address and job details and emails you a summary. Your main business number stays exactly as it is; you choose when to forward calls to the AI number. It activates after a quick one-time ID check that you, the business owner, complete in your own account. Phone carriers require it before a business number can be issued. It's free and usually completes within 24 hours.

Pro
Example digital business card for Maple Notch Plumbing Co., a fictional company, with Call, Text, Email, Request Free Estimate and Save Contact buttons
This is the real card, live. Scroll and tap inside the phone.
See a real example

Your First Impressions Card, on your own link

Every plan includes a digital business card your customers can save in one tap. It has buttons to call, text, email, save your contact and request an estimate, plus your website and a Google review button when you add those links. It can show your services, hours and service area the way you choose on the intake form.

Open the example card full screen

The example uses a fictional plumbing company.

No surprises

Exactly what happens after you buy

Here's every step, in order, from checkout to a working system. You pay first, then fill out the intake form, and your 48-hour build starts when your intake is complete.

1
Today · about 2 minutes

Choose your plan and check out

Pick Core or Pro and pay securely through Stripe. Checkout asks for your email, phone number and card, and shows the 3-month minimum before you pay.

Your first month is charged at checkout. There's no setup fee, and nothing else is due today.

2
Right after payment

Your intake link arrives instantly

As soon as payment goes through, you're taken straight to your personal intake form. We also email you the secure link, so you can finish it later from any device.

Use the same email you paid with. That's how the form connects to your purchase.

3
About 15 minutes · 8 short steps

Fill out the intake form

This form is the blueprint for your system. Full, accurate answers help us build it right. Here's what it asks and why:

Intake stepWhat we askWhy we need it
1. Business identityYour name and title, business name, business phone, email, years in business, licenses and certificationsYour card, your emails, your chat and your CRM are set up under your real business details.
2. Website & card linkYour website (if you have one) and business address typeCreates your branded card link and decides what location info appears.
3. Trade & servicesYour trade, the services you offer, residential or commercial, insurance work, typical job value, what makes you differentTailors your card to your trade.
4. Reviews & profilesYour Google review link (optional, recommended) and social profilesPowers the review button and review request emails.
5. Hours & lead handlingTimezone and hours, emergency service, who follows up on new leads and how fast you respondSets your booking hours, your instant replies and your lead alerts.
6. Estimates & brandingHow you send and follow up on estimates, how clients book you, brand colors, logo and toneMakes your card, chat and emails look and sound like your business.
7. Card display & planWhat shows on your card, your plan, current CRM, notes for your buildFinal choices for your card and build.
8. Review & submitCheck your answers and agree to the TermsConfirms we build from accurate information.
4
Within 48 hours of your completed intake

We build your system

We set up your CRM account and login, pipeline and booking calendar, your website chat, booking page and estimate form, your instant email replies, lead alerts and email follow-ups, and your digital card, email signature and quick-start guide. On Pro, if you want the AI phone line, we set up its AI assistant; you complete a one-time ID check and then pick your own voice-capable local number, and the line connects automatically.

The 48 hours start when we receive your completed intake. Missing or incorrect information can delay or limit a feature, so please double-check your answers before you submit. You can correct details later through FCS Support.

5
When the build is ready

You review and approve it

You get your card link and setup documentation, so you know what was built and how it works. Look it over. Report anything that isn't working through FCS Support. If anything in your plan isn't working as described and we can't fix it within 5 business days of your report, you get your money back if you reported it within 30 days of checkout, or you can cancel with nothing more owed if you reported it later in your minimum term. 30-day Fully Functional or Your Money Back guarantee. Terms and conditions apply.

6
Go live

Start catching every lead

Add the chat to your website, share your booking page and card link, and keep working. Estimate-form and booking leads get an instant reply and send you an alert, and finished jobs get a review request.

7
Ongoing

Support that stays with you

  • All plans: automated AI support, 24/7, through your built-in AI support link (FCS Support). Ask questions about your system, and report a problem or request a change. Anything it can't answer on the spot is recorded as a request.
  • All plans: a monthly email report with your new leads, appointments and system status.

Haven't finished your intake yet? Use the secure link in your email to pick up where you left off. Lost the link, or it isn't working? Send us a message and we'll send a new one. Your build starts as soon as your intake is complete.

Be ready in 15 minutes

What we need from you

Have these handy when you open your intake form. Anything marked optional can be skipped, and we'll build around it.

Business basics RequiredBusiness name, your name, business phone and business email.
How you handle new leads RequiredWho follows up on new leads and how fast you usually respond. Lead alerts go to your business email.
Your Google review link RecommendedFrom your Google Business Profile: Read reviews, Get more reviews, Copy. It powers your review button and review request emails. No profile yet? Leave it blank and add it later. How to get one.
Hours and timezone RequiredYour weekly schedule, and whether you offer emergency, evening or weekend service.
Your services and service area RequiredWhat you do, where you work, your typical job value and what sets you apart.
Address and display choices RequiredCity and state, and how much location info you want on your card. Home-based? You can hide it.
Logo and brand colors OptionalA direct link to your logo (PNG or SVG). No logo? We'll make a clean text-based card.
Your website OptionalIf you have one, you'll paste our chat code into it after the build. Steps for WordPress, Wix, Squarespace and GoDaddy. No website? Your booking page and card work on their own.
Licenses, certifications and social links OptionalLicense numbers, certifications, Facebook, Instagram, Yelp and others, if you want them on your card.

After your build, you'll set your CRM password and can install the free LeadConnector app to see new leads on your phone. You also agree to follow up only with people who've contacted you or agreed to hear from you. See our Terms.

Step by step

Setup help

Plain-English guides for everything you might need to do yourself. Apex, the assistant on this site, can answer questions about these before you sign up, and FCS Support walks you through the same steps 24/7 after.

Create or claim your Google Business Profile

You need it for Google review requests and the review button on your card. It's free.

  1. Sign in to a Google Account (any email address works; you don't need Gmail).
  2. First check whether a profile already exists: search Google Maps for your business name and city.
  3. If it's there but not yours yet, open it and choose "Claim this business", then "Manage now", and follow the steps.
  4. If it isn't there, go to business.google.com/add and choose "Add your business to Google". Enter your business name and category.
  5. Work from home or at customers' jobs? Choose that you don't serve customers at your address, then add the cities or ZIP codes you serve (up to 20). Your home address stays hidden.
  6. Add your business phone and, if you have one, your website. No website? You can leave it blank or use your First Call System card link once you have it.
  7. Pick a verification option. Google decides which options you get (phone or text code, email, video recording, live video call, or postcard). Video is often recommended for service businesses: show your truck or tools, your work area and proof you run the business.
  8. Google's review can take up to 5 business days (sometimes longer). A postcard code usually arrives within 14 days. Don't change your business name, address or category while you wait.
  9. When you're verified, get your review link (see the next guide).

No profile yet when you fill out the intake? Leave the Google review link blank. Everything else is built normally; review requests and the card's review button stay off until you add the link later through FCS Support.

Add the website chat to your site

After your build, we email you a short code snippet for your website chat that delivers visitor messages to your CRM inbox and mobile app. You paste it once and the chat bubble appears on every page.

  1. WordPress: install the free "LeadConnector" plugin (Plugins > Add New, search LeadConnector, Install, Activate), sign in with your CRM login, turn on Chat Widget and Save. Or paste the snippet into a site-wide footer code box. Clear any caching plugin afterward.
  2. Wix: in your site dashboard go to Settings > Custom Code, choose + Add Custom Code, paste the snippet, pick All pages and Body - end, then Apply. Wix only runs custom code on a published site with a connected domain.
  3. Squarespace: go to Settings > Developer Tools > Code Injection (some sites show Website Tools > Code Injection), paste the snippet into Footer and Save. Squarespace only includes Code Injection on some plans (not its entry-level plan). Don't see it? Your plan doesn't include it: upgrade in Squarespace, or share your booking page link instead.
  4. GoDaddy Websites + Marketing: edit your site, choose Add Section, search HTML, paste the snippet into Custom Code, then Publish. GoDaddy places the code inside a box on that page, so the chat may show inside the section instead of floating in the corner. If it doesn't look right, link your booking page instead.
  5. Someone else manages your site (web designer, Shopify, Webflow or another builder)? Forward them the email. The snippet goes just before the closing body tag on every page.
  6. Test it: open your site in a private browser window, start a chat and send a test message. Your message should appear in your CRM inbox and mobile app.

No website? See "No website yet" below. Lost the snippet? Ask FCS Support.

No website yet

You don't need a website to use First Call System.

  1. You still get your online booking page, your "Request a free estimate" form and your digital card on your own link.
  2. Share your booking page and card link everywhere customers find you: your Google Business Profile, Facebook, your email signature and your estimates.
  3. The website chat needs a website to live on. When you get a site, ask FCS Support for your chat snippet and add it then.

Want one? The optional Website Page add-on ($29/month, free setup, 3-month minimum) gives you a one-page site with your chat already on it.

Leave the website field blank on the intake. Don't enter "N/A" or "coming soon".

Website Page: use your own domain Add-on

Your page is live on its free address first. To move it to a domain you already own (like yourbusiness.com):

  1. Sign in where you bought the domain (GoDaddy, Namecheap, Squarespace, Cloudflare and so on) and open its DNS settings.
  2. Add or edit 2 records: type A, host @, value 187.127.254.66, and type A, host www, value 187.127.254.66. If www is a CNAME, delete it first.
  3. Don't change your MX records (your email) or anything else. Remove any AAAA records for @ and www.

We check every 15 minutes, turn on https automatically and email you when your domain is live, usually within an hour (DNS can take up to 24 hours). Your free address keeps working.

Log in to your CRM for the first time

When your build is done, your welcome email explains how to log in. Your login email is the business email from your intake.

  1. Look for the welcome email (subject: Your First Call System Is Ready!). Check spam or promotions too.
  2. Go to app.gohighlevel.com and choose "Forgot password".
  3. Enter the business email from your intake, then open the reset email and set your own password.
  4. Sign in. Your business appears as your own account with your pipeline, calendar and conversations.

No welcome email, or the reset email never arrives? Tell FCS Support. It checks your setup and records the problem so it gets fixed.

See new leads on your phone

Lead alerts go to your business email automatically. To see new leads on your phone, use the free LeadConnector app.

  1. Install the LeadConnector app from the App Store or Google Play.
  2. Sign in with the same email and password as your CRM, then pick your business if asked.
  3. Test it: submit your own booking or estimate request. You should get an alert email, and the new lead should show in the LeadConnector app.
  4. Don’t see it in the app? Check that you picked the right business, and make sure the app is updated.

Want alerts at a different email address? Your alert email is your login email, so ask FCS Support and it records the change request.

Hours and your booking page

Your booking page only offers times inside the weekly hours from your intake.

  1. Pick Open (with start and end times) or Closed for each day on the intake, plus your timezone.
  2. Hours changed? Tell FCS Support your new hours and confirm the change.
  3. Booked appointments land on your CRM calendar and get an email reminder.
  4. Only want estimate requests, not bookings? Choose that on the intake under how clients book you.
Logo and brand colors

Optional. They style your card and email signature.

  1. The intake asks for a direct link to your logo file (PNG or SVG), starting with https://.
  2. If your logo is on your website: right-click it and choose "Copy image address", then paste that link.
  3. No logo or no link? Leave it blank. You get a clean text-based card, and you can send a logo link later through FCS Support.
  4. Brand colors: pick them with the color boxes on the intake, or leave the defaults.
Pro: your AI phone line Pro

Optional on Pro. A new local number answered by an AI voice assistant. Your main number stays exactly as it is; you choose when to forward calls to the AI number.

  1. First, the one-time ID check. Phone carriers require the business owner to verify their identity before a business phone number can be issued. After your build, we email you a direct link. Log in to your CRM, open Settings > Phone System > Additional Settings > KYC Verification and click Complete Verification. You need your original, unexpired photo ID (driver's license or passport, not a photo or scan of it) and a phone or webcam for a quick live selfie. It's free and takes a few minutes. Do it yourself in one sitting and keep the tab open until it finishes. It usually completes within 24 hours. Already submitted it? Tell FCS Support so we can follow up.
  2. Right after you're verified, pick your own voice-capable local number in your CRM: Settings > Phone System > Phone numbers tab > + Add Number > Buy your Number > Filter. In Filter: type your area code in Search By digit or phrases, set Match To: First part of number, keep SMS and Voice ticked, untick MMS, and under Number Type keep Local ticked and untick Toll Free, then click Apply. Pick a Local number ($1.15/mo) and click Proceed to Buy. Pick a number whose Type says Local, not Toll-free. The number's monthly fee is covered by AES. You may see a texting (A2P) registration notice in your account. Texting starts once that registration clears, and FCS Support walks you through it. Step-by-step guide with screenshots.
  3. Once your number is added, your AI line is connected automatically, usually within an hour, and we email you when it's live. The number shows in your CRM on the Phone numbers tab (Settings > Phone System).
  4. Your plan includes 500 AI call minutes per billing period. Each call can last up to 5 minutes. There are no overage charges for minutes. At 500 minutes, calls go to voicemail in your CRM until your billing date, then the AI line turns back on automatically. We email you at 80% and 100% of your 500 included minutes. Need more? Add 250 minutes for $75 anytime.
  5. Pro includes texting on your AI number. It starts once your A2P registration (the carrier texting registration) clears, and FCS Support walks you through it. AES covers the A2P registration fees, so texting is included in Pro at no extra charge. 500 texts included per billing period. Texts over 500 are $0.07 each, billed with your monthly invoice. Outgoing texts pause at 750 per billing period until your billing date.
  6. List it wherever customers find you: your website (for example, "24/7 line"), your Google Business Profile as an additional phone number (keep your main number as the primary), and your email signature.
  7. When someone calls, the assistant takes their name, number, address and what they need, then emails you a summary so you can call back.
  8. Want it turned on or off? Tell FCS Support and it records the request.

It answers every call to its own number, at any hour. Your main line stays as it is, and you can forward it to the AI number whenever you like. During business hours it can forward or transfer calls to you.

Cancelling

You can send a cancellation request at any time. It takes effect 30 days later, or at the end of your 3-month minimum if that's later.

  1. Send your request through your FCS Support link or by email to support@aieliteservices.com. It records the request and the date.
  2. Your plan runs until the end of the 30-day notice period, and your last charge is prorated to that date. We email you a confirmation with your cancellation date.
Simple pricing

One flat monthly price. No setup fee.

Two plans, both fully built for you. Each plan lists only what our build delivers.

Core

Capture and follow up on every lead, even when you can't pick up. Fully built for you.

$197/month

No setup fee · Billed monthly · 3-month minimum

  • Automatic Google review requests: an email asking for a review goes out when you mark a job done, using your own Google review link
  • Your own GoHighLevel CRM, personalized from your intake: 9-stage lead pipeline, booking calendar and your login
  • Website chat that delivers visitor messages to your CRM inbox and mobile app, 24/7
  • Online booking page set to your hours
  • “Request a free estimate” lead form
  • Instant email reply to every new estimate-form and booking lead
  • Lead alerts to you by email for estimate-form and booking leads
  • Manage leads, chats and your calendar from your phone with the free LeadConnector app (iPhone and Android), set up with your login
  • Email appointment reminders and 3-touch estimate follow-up
  • Tap-to-save contact link and email signature kit: save-to-contacts link, email signature and quick-start guide
  • 24/7 automated AI support (FCS Support)
  • Monthly email report
Get Core — $197/mo

Secure checkout by Stripe

Most popular

Pro

Calls answered by AI at any hour, and each caller’s details emailed to you.

$297/month

No setup fee · Billed monthly · 3-month minimum

  • Everything in Core
  • AI answers calls to your AI number at any hour, business hours included, and emails you each caller’s details
  • Your own local number (quick ID check, number fee covered)
  • 500 AI call minutes/month included
  • Need more? Add 250 minutes for $75
  • Texting included, starting once A2P registration clears

Terms and conditions apply.

Get Pro — $297/mo

Secure checkout by Stripe

Your business phone number stays exactly as it is. Forwarding to the AI number is optional.

Optional add-on for Core or Pro

No website? Add a Website Page: free setup, $29/month

A one-page website for your business, built automatically from your intake answers: your services, service area, hours and contact info, with your “Request a free estimate” form, online booking and website chat built in. Leads from the page land in your First Call System like every other lead.

  • Free setup, $29/month, added to your Core or Pro subscription. 3-month minimum, then month to month.
  • Free address (yourbusiness.aieliteservices.com), live as soon as your system is built, or use a domain you already own: you add 2 DNS records where you bought it (we email the exact steps), and we detect the change and turn on the secure lock (https) automatically.
  • Optional logo and one photo of your work, uploaded on the intake.
  • One proven template, no custom design. It works on a domain you already own, and your email records stay exactly as they are.

Offered when you check out: we ask “Do you have a website?” and, if you don’t, you can add it with one click. It’s never pre-selected.

Compare First Call System plans
Compare plansCore$197/moPro$297/mo · Most popular
Lead capture
Website chat that delivers visitor messages to your CRM inbox and mobile app, 24/7IncludedIncluded
Online booking page set to your hoursIncludedIncluded
“Request a free estimate” lead formIncludedIncluded
AI phone line
Optional AI phone line: a new local number answered by an AI voice assistant at any hour, business hours included, with an emailed call summary (activates after a one-time owner ID check, free; then you pick your own voice-capable local number in your account; the number’s monthly fee is covered by AES)—Not includedIncluded
500 AI call minutes per billing period for the AI phone line (Each call can last up to 5 minutes. There are no overage charges for minutes. At 500 minutes, calls go to voicemail in your CRM until your billing date, then the AI line turns back on automatically. Emails at 80% and 100% of the 500.)—Not includedIncluded
Instant response
Instant email reply to every new estimate-form and booking leadIncludedIncluded
Lead alerts to you by email for estimate-form and booking leadsIncludedIncluded
Manage leads, chats and your calendar from your phone with the free LeadConnector app (iPhone and Android)IncludedIncluded
Your CRM
GoHighLevel CRM with 9-stage pipeline, booking calendar and your own loginIncludedIncluded
Personalized from your intake: hours, services, review link and email wordingIncludedIncluded
Email follow-up
Appointment reminder emailsIncludedIncluded
3-touch estimate follow-up emailsIncludedIncluded
Automatic Google review requests by email when you mark a job done (turns on once your review link is added)IncludedIncluded
Your brand
Digital business card (tap to save) on your own linkIncludedIncluded
Email signature and quick-start guideIncludedIncluded
Website Page for businesses without a website (free setup, $29/mo add-on, 3-month minimum)Add-onOptional add-onAdd-onOptional add-on
Support & reporting
24/7 automated AI support (FCS Support)IncludedIncluded
Monthly email reportIncludedIncluded
Terms
Built within 48 hours of your completed intakeIncludedIncluded
Keep your business number (forwarding optional)IncludedIncluded
No setup feeIncludedIncluded

Billed monthly

Your first month is charged at checkout, then once a month after that. Charges come from secure Stripe billing.

3-month minimum

Your first 3 monthly payments are required. This is shown at checkout and in our Terms.

Then month-to-month

After 3 months, you keep going month to month. No annual contract.

Cancel with 30 days' notice

Send a cancellation request at any time through your FCS Support link or by email to support@aieliteservices.com. From our Terms: “Cancellation takes effect 30 days after we receive your request or at the end of your minimum term, whichever is later. The Service continues until then. Your final charge covers only the days up to your cancellation date (it is prorated), plus any AI-minute charges already incurred. Nothing is charged after your cancellation date.”

Questions before you buy? , any time.

Our guarantee

30-Day Fully Functional or Your Money Back Guarantee

We commit to building exactly what's described for your plan, with documentation so you know how it all works. “Fully functional” means every item listed for your plan on this page works as described, from your CRM, website chat, booking page and estimate form to your follow-up emails, lead alerts and digital card. The full list is in our Terms.

If anything in your plan isn't working, report it through FCS Support or at support@aieliteservices.com at any time during your minimum term. Anything our AI support cannot fix right away is filed and re-checked automatically, and you get an email update within 48 hours if it is still open. If it still isn't working 5 business days after your report and you reported it within 30 days of checkout, you get a full refund of everything you've paid (if only the Website Page add-on isn't working, the refund and cancellation cover only the add-on, and your plan continues), including your first month, and you can leave without finishing the minimum. If you reported it after day 30, you can leave without finishing the minimum and owe nothing more, but there's no refund. If the item is the AI phone line (Pro only), we move you to Core, credit the $100 difference for that month, and your service continues; reply to our email if you'd rather have the full refund (within 30 days) or cancel (after). Day 30 is counted from your checkout date, Eastern Time, and a report made by day 30 keeps the refund even if the fix or refund finishes later. Before a cancellation takes effect, export anything you want to keep from your CRM. 30-day Fully Functional or Your Money Back guarantee. Terms and conditions apply. Your part: an accurate intake and the few steps only you can do, like setting your CRM password and pasting the chat code on your website.

To be straight with you: no software can guarantee leads, jobs or revenue. Your results depend on your market and how you use the system. What we promise is a system that works. Terms and conditions apply.

FCS Support

Automated AI support, 24/7

Every First Call System account includes a built-in AI support link. Use it any time, day or night, to get help with your system.

  • Answers about your system: how your chat, booking page, CRM, card and follow-ups work.
  • Change and fix requests, recorded for you: ask for a change or report a problem, and it's logged as a request.
  • Plan and billing: questions about your plan and billing.

Support is fully automated, 24/7. There's no phone line or live agent. Anything our AI support cannot fix right away is filed and re-checked automatically, and you get an email update within 48 hours if it is still open. See our Terms.

Already a customer?
Open FCS Support and describe what you need.

Open FCS Support

Not a customer yet? before you buy.

Straight answers

Frequently asked questions

Who is First Call System for?

Home-service contractors in 10 trades: roofing, plumbing, HVAC, electrical, general contracting, restoration, painting, drywall, flooring, and landscaping and lawn care. The intake form and the system are set up for how these businesses work.

How long does it take to get set up?

Your system is built within 48 hours after we receive your completed intake form. The intake takes about 15 minutes. The 48 hours start when your intake is complete, not at checkout, so the sooner you finish it, the sooner you're live.

Why do I pay before filling out the intake form?

Your payment reserves your build and creates your secure, personal intake link. That link connects your answers to your purchase, so we can start building the moment your intake is in. You're taken to the form right after checkout, and we email you the link too.

What if I can't finish the intake right away, or I lose the link?

No problem. The link is in your email, so you can finish later on any device. If the link is lost or isn't working, send us a message and we'll send a new one. Your plan is active from checkout, so finishing promptly gets you the most out of it.

Do I keep my phone number? Do I have to port or forward it?

Yes, you keep your number, and nothing changes with it. Forwarding is your choice. Your business phone stays the number on your card and your materials. On Pro, the optional AI phone line is a new local number that answers at any hour; forward your main line to it whenever you like, or list it as an extra number.

I don't have a Google Business Profile or a website. Can I still sign up?

Yes. Your CRM, booking page, estimate form, instant email replies, lead alerts and digital card all work without them. Review requests turn on once you add a Google review link, and the website chat goes on your site once you have one (or add the optional $29/month Website Page, which comes with the chat built in). The setup guides show how to create a free Google Business Profile and how to add the chat to your site.

Can you build me a website?

Yes, with the optional Website Page add-on for Core or Pro: free setup, $29/month, 3-month minimum. It's one page built automatically from your intake answers, with your estimate form, online booking and website chat built in. It goes live on a free address (yourbusiness.aieliteservices.com) as soon as your system is built, or on a domain you already own after you add 2 DNS records (we email the steps and detect the change automatically). It's one proven template, and it works on a domain you already own. You add it at checkout when you answer “No” to “Do you have a website?”. If you cancel it (30 days' notice, effective no earlier than the end of its minimum), the page goes offline on your cancellation date. Any domain you used stays yours.

Do I need GoHighLevel or any tech experience?

No. We build everything for you inside your own GoHighLevel sub-account, and you get documentation showing how it works. You get your own login, and you'll just need to keep it in good standing.

What does the website chat do?

On every plan, it's a website chat that delivers visitor messages to your CRM inbox and mobile app. It collects the visitor's message and the contact details they share and saves them as a lead in your CRM. We send you a short code to add it to your website. No website? Your booking page and digital card still work on their own.

What is the AI phone line? (Pro)

It's an optional, new local phone number answered by an AI voice assistant. Forward your main line to it all day, every day, or only when you're busy, or list it on your website or card as an extra number. When someone calls, the assistant takes their name, number, address and what they need, then emails you a summary so you can call back. It answers every call to its own dedicated number, at any hour. You can forward your main line to it whenever you like, and during business hours it can forward or transfer calls to you.

How many AI call minutes come with Pro?

Pro includes 500 AI call minutes per billing period. Each call can last up to 5 minutes. There are no overage charges for minutes. At 500 minutes, calls go to voicemail in your CRM until your billing date, then the AI line turns back on automatically. We email you at 80% and 100% of your 500 included minutes. Need more? Add 250 minutes for $75 anytime. Minutes are counted per started minute of each call the AI phone line answers, within your monthly billing period, and reset at the start of each billing month.

Why does the AI phone line need an ID check? (Pro)

Phone carriers require the owner of a business to verify their identity once before a new business phone number can be issued to their account. You, the business owner, complete a quick one-time ID check in your own CRM account: your photo ID plus a live selfie. It's free, takes a few minutes and usually completes within 24 hours. After your build, we email you a direct link and FCS Support can walk you through it. Right after it's approved, you pick your own voice-capable local number in your account, with step-by-step instructions. The number's monthly fee is covered by AES. Once your number is added, your AI line is connected automatically, usually within an hour. Everything else in your system works right away.

Who pays for the AI phone line's phone number? (Pro)

AES does. Right after your ID check, you pick your own voice-capable local number in your account, using the step-by-step guide on your ID-check page. The number's monthly fee is covered by AES. GoHighLevel lists a local number at about $1.15 a month. Your main business number doesn't change.

How do the automatic Google review requests work?

When you mark a job done in your pipeline, your customer gets an email asking for a Google review, with a one-tap link to your own Google review page. It's sent by email, not text. It turns on once your Google review link is added; the setup guide shows how to get one. Every customer is asked the same way, with no discounts or gifts, which is what Google's rules require.

Is First Call System an answering service?

Yes, with Pro. Core captures website chats, booking requests and estimate forms (chat messages go to your CRM inbox and mobile app), and replies by email to every new booking request and estimate form. Pro adds an optional AI phone line: a new local number answered by an AI voice assistant at any hour, business hours included, that takes the caller's details and emails you a summary. It answers every call to its own dedicated number, at any hour. You can forward your main line to it whenever you like, and during business hours it can forward or transfer calls to you.

Does First Call System do missed-call text back?

No. Your main business line isn't changed or forwarded, and missed-call text-back isn't part of the system. Instant replies, reminders, estimate follow-ups and review requests go out by email, and your lead alerts come by email. You can see new leads in the LeadConnector app. Pro includes texting on your AI phone number once A2P registration clears. See “Do you send text messages?”

Who makes First Call System?

First Call System is built and run by AI Elite Services LLC, a US company that builds done-for-you lead systems for home-service contractors in 10 trades: roofing, plumbing, HVAC, electrical, general contracting, restoration, painting, drywall, flooring, and landscaping and lawn care.

Do you send text messages?

Texting comes with Pro. On Core, your instant replies, reminders, estimate follow-ups and review requests go out by email, and your lead alerts come by email. You can see new leads in the LeadConnector app. Pro includes texting on your AI number. It starts once your A2P registration (the carrier texting registration) clears, and FCS Support walks you through it. AES covers the A2P registration fees, so texting is included in Pro at no extra charge. 500 texts included per billing period. Texts over 500 are $0.07 each, billed with your monthly invoice. Outgoing texts pause at 750 per billing period until your billing date.

The only texts from AI Elite Services itself are to you, and only if you opt in on the intake form: a couple of setup reminder texts while you finish setting up. Reply STOP anytime to opt out.

Who owns my data?

Your business and customer information is used to build and run your system, and we don't sell your personal information. We only share it with the providers needed to deliver your service, like GoHighLevel (our CRM platform) and our payment processor. You can ask us to access, correct or delete your personal information at any time. The templates and system design we create are ours, and you have a license to use your configured system while your subscription is active. See our Privacy Policy and Terms.

Is there a setup fee or a long contract?

No setup fee. Your monthly plan covers the full build. There's a 3-month minimum, which means your first 3 monthly payments are required. After that you're month to month, with no annual contract.

What happens after 3 months, and how do I cancel?

After the 3-month minimum, your plan continues automatically month to month at your current price until you cancel. We'll email you at least 30 days before any price change. To cancel, send a request through your FCS Support link or by email to support@aieliteservices.com. It takes effect 30 days later (or at the end of your minimum, if that's later), your last charge is prorated to that date, and we email you a confirmation. Before it takes effect, export anything you want to keep from your CRM (Contacts, then Export); we don't keep a copy after your account closes.

How does support work?

Support is automated AI support, available 24/7, through the built-in AI support link in your account (FCS Support). Describe what you need in plain words. It answers questions about your system, and anything it can't answer on the spot is recorded as a change or fix request. It also answers questions about your plan and billing.

Support is automated and available 24/7, so there's never a queue or a callback to wait for. Anything our AI support cannot fix right away is filed and re-checked automatically, and you get an email update within 48 hours if it is still open. See FCS Support and our Terms.

Are there rules about contacting customers?

Yes. Automated follow-ups should only go to people who've contacted you or agreed to hear from you, and you're responsible for following email and telemarketing rules. Our Terms and Privacy Policy explain this.

How does the 30-Day Fully Functional or Your Money Back Guarantee work?

If any item in your plan isn't working as described, report it through FCS Support or at support@aieliteservices.com at any time during your minimum term. Anything our AI support cannot fix right away is filed and re-checked automatically, and you get an email update within 48 hours if it is still open. If it still isn't working 5 business days after your report and you reported it within 30 days of checkout, we refund everything you've paid (if only the Website Page add-on isn't working, the refund and cancellation cover only the add-on, and your plan continues), including the first month, and cancel your plan with nothing more owed. If you reported it after day 30, you're released from the rest of your minimum term and can cancel with nothing more owed, with no refund. If the AI phone line (Pro only) fails, we move you to Core and credit the $100 difference for that month; you can reply to choose the full refund (within 30 days) or cancellation (after) instead. 30-day Fully Functional or Your Money Back guarantee. Terms and conditions apply. The guarantee covers whether the system works, not how many leads or jobs you get.

Will this guarantee me more jobs?

No honest company can promise that, and we won't. What we promise is that your system works as described for your plan. If anything in your plan isn't working as described and we can't fix it within 5 business days of your report, you get your money back if you reported it within 30 days of checkout, or you can cancel with nothing more owed if you reported it later in your minimum term. 30-day Fully Functional or Your Money Back guarantee. Terms and conditions apply. The system helps leads hear from you fast and keeps them from slipping through the cracks. Turning them into jobs is still your craft.

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